Within the fast-paced digital commerce house, customers these days count on the choice to have the ability to monitor, assessment or replace their order particulars, in a self-service model. Whereas previously, consumers would depend on telephone or e-mail interactions to retrieve details about their on-line orders, the digital buying expertise at this time provides full management and transparency to the end-user. A technique of upgrading this expertise and assembly prospects’ expectations is to present a self-service account the place one can lookup and replace transaction and fee knowledge. Make customers’ self-service expertise environment friendly and seamless, by offering them with a client my account space.
That is the place the new-and-improved 2Checkout myAccount will help.
What’s 2Checkout myAccount?
myAccount is a self-service platform the place consumers can entry particulars about purchases they made, for which the fee processing was achieved by 2Checkout. These particulars embody subscription standing, prices, bill, supply and billing info, reference quantity, and extra, all knowledge that’s up to date in actual time within the account.
In different phrases, myAccount is a self-service portal that enables prospects to observe their order historical past from placement to supply/fulfilment.
What’s extra, 2Checkout myAccount is designed to centralize the buying and post-purchase exercise of your prospects, giving them higher visibility into their buy standing and shopping for exercise.
3 Advantages of utilizing myAccount
Offering a real-time self-service order monitoring portal like myAccount can drive many constructive outcomes in your model.
1. Diminished prices
Clients need the power to observe their orders. In case you don’t give them that possibility, you’ll be bombarded with “the place’s my order?” help tickets, which might get expensive in the long term.
By offering a self-service order standing portal to your prospects, you’re lowering the burden in your buyer help crew, leaving you extra sources to put money into different methods to please consumers.
2. Improved buyer expertise
The fashionable buyer craves extra management of their buying expertise. No marvel 51% of consumers need real-time visibility into the standing of their orders. With an order answer like myAccount, you’re making the post-purchase expertise a predictable one in your prospects.
The consequence? Extra engaged prospects and extra worthwhile relationships.
3. Improved retention
Driving repeated purchases comes all the way down to belief. By letting prospects monitor their recurring contracts and their subsequent billing interval, you’re including a layer of transparency to the post-purchase expertise. This makes your online business extra dependable and reliable in your prospects’ eyes. The extra they belief you, the extra probably they’ll maintain shopping for.
2Checkout myAccount’s options:
With the 2Checkout myAccount buyer portal, consumers can:
- Entry detailed info of all merchandise/providers bought through 2Checkout
- Achieve insights into merchandise and subscriptions bought by 2Checkout, together with any modifications made all through the order’s historical past
- Handle subscription settings and configure renewal choices (like flip auto-renewal on or off, or pause their subscription for a set time frame) and related notifications
- Order on-demand renewals for his or her subscriptions (out there solely when a subscription is 90 days or much less from the expiration date)
- Improve on-demand merchandise and subscriptions
- Retrieve license keys and authorization codes provided with the services or products
- Obtain product information equivalent to spec sheets, consumer manuals, key retailer information, guarantee paperwork, and so forth.
- Replace fee info for subscriptions
- Reactivate the auto-renewal system of on-demand subscriptions
Order Lookup: How consumers can observe their order historical past
As soon as logged in, prospects must click on the Order Lookup tab. After coming into the order quantity/Paypal Bill ID and the e-mail handle used upon putting the order, consumers can observe the standing of their order in real-time.
Moreover monitoring their order standing, prospects can use Order Lookup to entry their transaction historical past, together with funds, refunds, invoices, credit, and so forth. To realize entry, they should enter the primary and final 4 digits of the cardboard used to put the order, plus the full quantity paid, and the foreign money used.
If the knowledge matches the fee knowledge within the 2Checkout system, the client will obtain extra transaction particulars by e-mail.
Buyers can nonetheless do all the above with out logging into myAccount. But when they need to entry their full order and product/service knowledge, they should join myAccount and log in.
Introducing the redesigned myAccount portal
We’re glad to announce that the 2Checkout myAccount portal now comes with an improved, absolutely responsive design.
The redesigned portal is accessible to all consumers that positioned orders on service provider web sites utilizing 2Checkout as their eCommerce supplier (whatever the service provider’s enterprise mannequin and business phrases in partnering with us).
What’s going to this imply for your online business? Two issues.
First, the brand new and improved, absolutely cell optimized design makes it simpler in your prospects to entry their order info, subscriptions, and refunds.
Second, due to the user-friendly interface, you get fewer help tickets concerning refunds and subscription cancellations.
In different phrases, the brand new myAccount portal offers a extra environment friendly self-help useful resource in your prospects, leading to a extra partaking and comfy buying expertise.
Will the brand new design disrupt any particular customization settings?
No. The visible modifications solely apply to retailers utilizing the Commonplace visible structure. In case you’ve set particular customizations in your shopper portal, you get to maintain your present design. That stated, you may have the choice to modify to our new design when you really feel it’s going to enhance the post-purchase expertise.
How do I activate the brand new design?
You don’t should do something. The brand new design might be activated by default for all accounts. In case you’ve made particular customizations to your shopper portal, you get to maintain your present settings even after the brand new structure has been activated.
Methods to entry 2Checkout myAccount
Buyers can entry the 2Checkout myAccount buyer portal in two methods:
- Through the use of a hyperlink
- Through Single Signal-On
How consumers can entry myAccount utilizing a hyperlink
You may arrange consumers to entry the myAccount portal by establishing an auto-email containing the hyperlink (https://safe.2co.com/myaccount/) for particular actions equivalent to order placement, fee affirmation, and so forth.
In case you’re utilizing a customized area, a portion of the hyperlink might be changed along with your area (for instance www.retailer.customized.com/myaccount).
As soon as consumers click on the hyperlink, they’re taken to myAccount portal entry web page the place they will sign up utilizing two choices:
- Log in utilizing the e-mail handle (related to the order/subscription) or the order quantity.
- Log in utilizing the e-mail handle (related to the order/subscription) and a password (the one beforehand set for the 2Checkout myAccount portal).
How consumers can entry myAccount through Single Signal-On
You may robotically log in consumers to the myAccount buyer portal primarily based on subscription info or buyer reference quantity supplied by the Single Signal-On server.
If you wish to simplify your prospects’ buying expertise and add a layer of safety, utilizing Single Signal-On is a good concept. It’s additionally helpful if you wish to direct consumers to particular pages on the myAccount shopper portal (together with a particular subscription itemizing, order lookup, and so forth.).
Closing Phrases
Relating to boosting gross sales and enhancing model loyalty, your post-purchase expertise is simply as vital because the buying expertise that results in the sale.
The brand new and improved 2Checkout myAccount is a robust answer you should utilize to create predictable, seamless experiences for consumers, even after the acquisition is made.
Trying to uncover the varieties of options which might be wanted to acquire new customers, increase gross sales, improve conversion charges, increase subscription renewals, or curb cart abandonment? Then learn our eBook to learn the way 2Checkout’s advertising and marketing and gross sales instruments will help you get extra from every consumer.
