We’re constructing a game-changing buyer expertise; right here’s a fast catch-up on what’s new and what’s subsequent.
By Dragos Niculescu, Enterprise Companies Supervisor, HPE Pointnext Companies.
HPE Pointnext Tech Care continues to ship on its ongoing dedication to enhance the general buyer expertise by means of innovation and by constructing new capabilities that contribute to a greater and simpler consumer expertise.
Over the past 12 months, the HPE Help Heart has been reimagined so as to simplify and personalize the assist expertise. With more moderen updates, clients can additional modify their workspace, really making it their very own. By having new choices to select from – be it the sunshine or darkish mode, or the power to configure the Toolkit – clients can personalize their consumer interface.
The Digital Assistant is now extra highly effective than ever, with a number of capabilities added, together with extra troubleshooting flows that allow clients to swiftly resolve points associated to cache batteries.
And if an incident does must be logged, doable options are offered whereas really elevating it, in order that clients have entry to those suggestions as early as doable.
These and plenty of extra capabilities are already out there, and all through 2022 clients will see much more new digital improvements.
New experiences will embody:
- Digital, interactive dashboards that present actionable insights into incident administration, contract and guarantee information, and asset and software program model administration of supported merchandise. View this brief video in regards to the HPE Digital Buyer Expertise Insights Dashboard.
- Simply shareable circumstances, duties, and alerts with designated friends, companions, and account groups.
- Improved case administration: Mechanically generated circumstances from related merchandise will likely be seen within the Help Heart, offering improved case administration and visibility.
Having the appropriate data proper at their fingertips will assist clients make better-informed selections in regards to the supported surroundings.
Learn extra about HPE Operational Help Companies and the way we assist clients resolve issues quicker with a digital, data-driven, trendy buyer expertise.
Dragos Niculescu is a Worldwide Product Supervisor for HPE Pointnext Companies. Dragos at all times has the shopper expertise in thoughts, and he’s keen about enabling experiences that assist clients in reaching their enterprise targets.
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