Do you need to form the way forward for aviation? Do you share our imaginative and prescient of saving and bettering lives by way of know-how with a function? Then be a part of our bold staff of younger skills and skilled professionals!
We at Wingcopter design revolutionary, high-performance drones which can be operated everywhere in the world in industrial and humanitarian operations. Our drone know-how saves and improves lives each day.
At the moment, we’re on the lookout for a Product Assist Supervisor (m/f/d) to hitch our Crew.
What You’ll Do:
- Be sure that all buyer inquiries and points are solved accurately and in a immediate {and professional} method
- Fixing inquiries requires to be and keep skilled on the next fields
- BVLOS supply operation expertise
- Being skilled at performing primary drone upkeep duties
- Being skilled in flight investigation utilizing instruments like parameter recordsdata, flight logs and observer remarks
- Being skilled in accessing related inside technical documentation
- Escalation of issues into the proper 2nd or third stage and advocate on behalf of the ticket creator to resolve the problem.
- Assist design processes, constructions, and instruments to successfully scale and help greatest practices
- Work cross-functionally with Coaching and Product groups to determine areas of enchancment that can drive down general ticket quantity.
- Handle and execute technical buyer communication (up to date documentation, technical service bulletins)
- Handle the client portal the place basic and copter-specific documentation is shared with a buyer
- Handle the fleet administration instruments and guarantee buyer drones are depicted accurately all through their lifecycle in these instruments
- Advocate on Wingcopter’s behalf in buyer communication
- Enhance service adoption and discover further buyer makes use of for Wingcopter’s service to broaden lifetime worth for our buyer and Wingcopter.
- Constantly interact with buyer stakeholders to determine alternatives and dangers, and current suggestions and options.
- Map the client journey, and report related insights to Wingcopter Gross sales, Enterprise Improvement, Operations, Engineering, and Product Administration.
- Collaborate with a cross-functional set of groups to make sure our enterprise is rising and creating with our buyer wants as a high precedence.
- Constantly collect buyer suggestions with the intention to: develop standardized interventions that enhance buyer satisfaction with Wingcopter’s service; determine alternatives for steady enchancment; and share greatest practices throughout our buyer base.
- Handle buyer success actions, together with onboarding, coaching, and buyer help advocacy.
What You’ll Want:
- Engineering Background (or comparable). An Aviation background is a bonus.
- Expertise in drone operations is a bonus
- Sound technical understanding of unmanned air and floor programs
- Functionality to handle technical service platforms (i.e. CRM ticket system, buyer portal, fleet database)
- Fingers-on technical expertise with electronics and fixing IT-related points.
- Efficient troubleshooter and problem-solver.
- Prepared to work a versatile schedule (shifts/weekend and/or night hours doubtlessly required)
- Robust organizational abilities, structured and solution- and process-oriented.
- Fluent English abilities, different language abilities are appreciated
- Intercultural competencies
- Robust communication abilities and collaborative work type.
What you carry as an ideal candidate:
- You’re a staff participant.
- You’ve gotten a can-do mentality.
- You consider that know-how can have a constructive impression on society and our future.
What We’ll Provide:
- A extremely motivated staff
- The thrilling lifetime of a fast-growing tech startup
- The chance to develop and implement your individual concepts
- The energetic promotion of your private {and professional} growth
- The prospect to have a constructive impression by way of your work
At Wingcopter, we try to create an inclusive company tradition the place everyone seems to be handled with respect and belief, regardless of origin, gender, id, age, faith, background or position inside the firm. We’re satisfied {that a} numerous atmosphere is the most effective breeding floor for revolutionary, sustainable and forward-looking options to main challenges.
